Return Policy
Flower order cancellation policy
Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 72 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for store-credit only. Flower orders canceled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund.
Due to special sourcing considerations, we require 1 week advanced notice to change pickup/delivery date for arrangements for corporate events.
Updating your order
If you'd like to cancel or edit the delivery address on your order, please email us at hello@sherwoodfloristclaremont.com as soon as possible and we'll do our best to accommodate requests.
Non-Delivery
If you place an order and the recipient rejects delivery, whatever the reason, Sherwood Florist, Inc. will not provide a refund and cannot be held liable for the recipient's decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
Quality
Once flowers leave our shop premises/delivery vehicle, Sherwood Florist, Inc. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
Flower Substitutions
Sherwood Florist Claremont, Inc. reserves the right to make substitutions in the event the flowers we receive are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.
Shop Merchandise + Gifts
We're happy offer an exchange or store credit for returns of full-priced items purchased online or in our store, in unused condition, within 30 days of purchase. Please provide all original packaging, as well as the receipt. Apparel and accessories must be in unworn, unused condition. All sale items are final sale and may not be returned or exchanged.
Workshops
Not able to attend after all? To receive a full refund for a workshop ticket, please reach out to hello@sherwoodfloristclaremont.com within 48 hours of purchase. If you need to cancel your ticket more than 48 hours after purchase, please reach out to hello@sherwoodfloristclaremont.com to coordinate. Our return policy reflects the limited nature of workshop and event tickets:
- Cancelling a ticket more than 48 hours ahead of class? You may receive store credit for the full amount OR a rescheduled ticket for another workshop of equal or lesser value.
- Need to cancel less than 48 hours ahead of class? You may receive store credit for 50% of the value of the workshop ticket, which can be applied towards a future workshop.
- After the workshop has started, no store credit or refund may be issued.
